EnhavoSupport
Questions, problems or ideas? Send us a message and we'll get back to you, usually within 2 business days.
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Frequently asked questions
Do I need an account?
No. Enhavo has no accounts or sign-in. Open the app, pick a photo and choose a tool.
Why does Enhavo need an internet connection?
The AI models that enhance your photo run on our own servers. Enhavo sends the photo you picked, and the result comes back to your iPhone. Without a connection, the tools can't run.
Do you keep my photos?
No. Photos are processed on the fly and are not stored on our servers. They are not shared with third-party AI services and are not used to train AI models. Before upload, the app removes location and other metadata from the photo. Details are in the Privacy Policy.
Where are my recent results, and how do I delete them?
Your last 20 results are saved only on your iPhone and appear on the Home screen. You can delete any of them in the app. Deleting the app removes them all.
A result doesn't look right. What can I do?
Results are best with clear, well-lit photos. Try another photo, or a different Retouch style. If it still looks off, send us a message with the tool you used. It helps us improve.
Why was my request refused?
Enhavo blocks content that breaks our content guidelines, such as explicit images or prompts. If you think a request was refused by mistake, let us know.
The app says an update is required.
Your version of Enhavo is too old to work with our servers. Update it from the App Store and try again.
Saving to Photos doesn't work.
Enhavo needs permission to add photos to your library. Go to Settings > Apps > Enhavo > Photos and choose "Add Photos Only" or "Full Access".
Which devices are supported?
Enhavo runs on iPhone with iOS 18 or later.